Rivera Plumbing
3.2 → 4.7 stars in 90 days, $10,880/mo recaptured
Owner: D. Rivera · Client since October 2024
The Numbers
Google Rating
3.2★ → 4.7★
Reviews
14 → 68
Monthly Recovered
$10,880/mo
Missed Calls
8–11/week
→ 0/week
Jobs Booked
+24/mo
ROI
22×
Time to Result
90 days
The Problem
Rivera Plumbing was a 3-truck shop doing about $34k/month before we came in. The phone was ringing — but D. was usually on a job, often under a sink, and 8 to 11 calls a week were going straight to voicemail. He'd call back at the end of the day. Most of those people had already booked another plumber.
His Google profile sat at 3.2 stars with 14 reviews, hadn't moved in over a year. He knew he did better work than the 4.6-star competitor across town, but the rating gap meant he never even got the click. The website was a Wix site that loaded in 4.4 seconds and ranked for nothing local.
He'd been burned by a 'web designer' the year before — paid $3,500 for a site that took 8 weeks to ship and never produced a lead. He told us up front: he'd give it 90 days, no contract, or we were out.
What We Built
- → Rebuilt the site on the Foundation template — Astro + Cloudflare Pages, mobile-first, ranking in Frisco for "emergency plumber Frisco TX" inside 6 weeks.
- → Provisioned a local Frisco area-code Twilio number, forwarded every call to D.'s real phone, wired the missed-call text-back trigger to fire in under 60 seconds.
- → Connected review request automation to Google Business Profile — every completed job triggers a one-tap review request text to the customer 2 hours after the appointment.
- → Started weekly Google Business Profile posts (service highlights, seasonal reminders) to keep the profile active in Google's eyes.
- → Stood up the dashboard so D. could see every recovered call, every review request sent, and the monthly recap with the actual dollar number recaptured.
"I was losing 8 calls a week and didn't even know it. Within a month, those calls were turning into booked jobs. The review automation alone added 40+ Google reviews — I went from 3.2 to 4.7 stars. My competitors have no idea why I'm suddenly ranking above them."
Tier
Lead Recovery →
Time to First Result
90 days
Could this work for you?
If you're a 1–3 truck plumbing shop doing $25k–$60k/month, your phone rings but not as much as it should, and your Google profile is below 4 stars and hasn't moved in months — Rivera's setup is what we'd ship for you. If you're already at 4.5★ with 100+ reviews and only need help with the calls themselves, Always Open (with the AI phone agent) is the better fit. If you're below $20k/month with 5 calls a week, the math doesn't pencil — we'll tell you that on the audit call.
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