Draft — Pending Owner Confirmation
Some details on this page (numbers, dates, and quote framing) are based on owner conversation and have not yet been re-verified for public publishing. Mateo to confirm before sharing externally.
Ortiz Plumbing & Drain
3.1 → 4.6 stars in 11 weeks · solo-truck shop in Austin TX
Owner: Sandra Ortiz · Client since November 2024
The Numbers
Google Rating
3.1★ → 4.6★
Reviews
9 → 21
Jobs Booked
+5 in month 1 (Foundation site)
Time to Result
11 weeks
The Problem
Sandra runs Ortiz Plumbing & Drain solo — one truck, no crew, doing roughly $18k/month. She'd been in business 6 years, knew her work was good, but her Google profile was stuck at 3.1 stars with 9 reviews. Every time she finished a job she meant to ask the customer for a review, and every time she forgot — by the time she remembered the customer had moved on.
She'd tried a $99/mo 'reputation manager' the year before that sent generic texts which her customers ignored. Her ranking kept slipping. The problem wasn't the work — it was the gap between finishing a job and getting credit for it.
What We Built
- → Foundation site rebuilt on the Austin-targeted template — fast load, mobile-first, ranking for "plumber south Austin" inside 8 weeks.
- → Lead-triage form wired to text Sandra job details the moment a customer submits — name, phone, type of job, urgency.
- → Click-to-call button as the primary mobile CTA — every visitor on a phone is one tap from calling her.
- → Review request flow connected to Google Business Profile — fires 90 minutes after every completed job in Sandra's voice, one tap to leave the review.
- → Local Google Business Profile cleanup + service-area + photo upload pass.
"My Google rating went from 3.1 to 4.6 stars in 11 weeks. I didn't ask a single customer for a review myself. The texts go out automatically after every job and people just... leave reviews. It changed everything for my local SEO."
Tier
Foundation →
Time to First Result
11 weeks
Could this work for you?
If you're a solo plumber doing $12k–$25k/month, your work is solid but your Google rating doesn't reflect it, and you don't have time for monthly retainers in the $400+ range yet — Foundation is the right entry. The site fuels everything else, and the review automation does the heavy lifting on rating without any extra effort from you. If you're already missing 5+ calls a week, jump straight to Lead Recovery instead — the math gets ugly fast on missed calls and Foundation won't fix that.
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