SMS Opt-In Disclosure
Last updated: April 2026 · Titan Pipelines LLC
Titan Pipelines LLC operates automated SMS messaging on behalf of local trades businesses (plumbing, HVAC, electrical, roofing, and general contracting). This page describes how end-user consent is obtained before any text messages are sent.
1. Program Name & Description
Program: Titan Pipelines Client Business Alerts
Messages are sent by individual client businesses (e.g., a local plumbing company) using the Titan Pipelines automation platform. This campaign sends two types of transactional SMS on behalf of each client business: (1) a single missed-call follow-up text when a customer's call goes unanswered, and (2) a single post-service review request text after a job is completed. No marketing, promotional, or recurring messages are sent through this program.
2. How Customers Consent (Opt-In Methods)
Customers opt in to receive SMS messages through one of the following methods. Each method collects the customer's phone number with clear disclosure that text messages will be sent.
Method A — Missed Call Text-Back (Implied Consent via Inbound Call)
When a customer calls a client business phone number and the call goes unanswered, the customer receives a single automated follow-up text message. Consent is implied by the customer initiating the phone call to the business. The phone number is displayed on the client business website alongside the following disclosure:
Call-to-action as displayed on client websites:
Website Phone Number Display
[Business Phone Number] — Available 24/7
By calling this number, you may receive a one-time automated text message from [Business Name] (Titan Pipelines Client Business Alerts) if your call is not answered. Message and data rates may apply. Message frequency: 1 message per missed call. Reply STOP to opt out. Reply HELP for help.
Privacy Policy ·
Terms.
Live example: demo.titanpipelines.com — see the phone number and disclosure on the homepage contact section.
Consent trigger: Customer places an inbound phone call to the business.
What happens: If the call is not answered within 30 seconds, the system sends one automated SMS to the caller.
Sample message:
Auto-Text Example
Hi, this is [Business Name] (Titan Pipelines Client Business Alerts). Sorry we missed your call! We'll get back to you within 5 minutes. If it's urgent, reply to this text. Msg frequency: 1 msg per missed call. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.
Frequency: One message per missed call, with a 2-hour deduplication window (no repeat texts for the same caller within 2 hours).
Method B — Website Contact Form (Express Written Consent)
When a customer submits a contact form on the client business website, they provide their phone number and issue description. The form includes SMS consent disclosure.
Consent trigger: Customer submits the website contact form with their phone number.
Disclosure at point of collection:
Form Disclosure
By submitting this form, you consent to receive text messages from [Business Name] regarding your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
Privacy Policy.
What happens: The customer receives an SMS confirming their inquiry was received, and may receive follow-up texts if the lead has not been contacted.
Frequency: Up to 3 messages related to the specific inquiry.
Method C — Post-Job Review Request (Verbal Consent via Service Interaction)
After completing a service job, the technician informs the customer that a review request will be sent by text. The customer verbally agrees.
Consent trigger: Verbal agreement during in-person service interaction.
Verbal script used by technicians:
Technician Script
"Thanks for choosing [Business Name]. As part of our Titan Pipelines Client Business Alerts program, we'd like to send you one text message in a couple of hours with a link to leave us a Google review. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our privacy policy is at titanpipelines.com/privacy. Is that okay with you?"
Customer response: "Yes" / verbal agreement.
What happens: 2 hours after job completion, the customer receives one SMS with a direct Google review link.
Sample message:
Review Request Example
Hi [Customer Name], thanks for choosing [Business Name]! We'd really appreciate a quick Google review: [Review Link]. It helps us serve more homeowners like you. Reply STOP to opt out. Msg & data rates may apply.
Frequency: One message per completed job.
Method D — Estimate Follow-Up (Express Consent via Estimate Acceptance)
When a customer receives a service estimate from the client business, they are informed that follow-up texts will be sent regarding the estimate status.
Consent trigger: Customer provides phone number as part of the estimate process and is verbally informed of follow-up texts.
Verbal disclosure:
Estimate Consent Script
"We'll send you a few text messages over the next couple weeks to follow up on this estimate. You can reply YES to schedule, or STOP at any time to opt out. Message and data rates may apply."
What happens: The customer receives up to 5 follow-up messages over 14 days regarding their estimate.
Frequency: Up to 5 messages over 14 days per estimate.
Method E — Seasonal Campaign (Express Written Consent via Customer List Enrollment)
Existing customers of the client business are enrolled into seasonal service reminder campaigns. Consent is collected via a sign-up form, in-person verbal agreement, or at the time of initial service booking.
Consent trigger: Customer opts in during service booking or via a dedicated sign-up prompt.
Disclosure:
Campaign Enrollment Disclosure
By providing your phone number, you agree to receive seasonal service reminders from [Business Name]. Up to 6 messages per year. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
Privacy Policy.
Frequency: Up to 6 messages per year (seasonal campaigns).
3. Message Frequency
- Missed call text-back: 1 message per missed call (max 1 per 2 hours per caller)
- Contact form follow-up: Up to 3 messages per inquiry
- Review requests: 1 message per completed job
- Estimate follow-up: Up to 5 messages over 14 days per estimate
- Seasonal campaigns: Up to 6 messages per year
- AI phone agent confirmations: 1 message per call (appointment confirmation or callback acknowledgment)
Message frequency varies based on customer interaction with the business.
4. Opt-Out Instructions
Customers can opt out of messages at any time:
- Reply STOP to any message to immediately stop all future texts.
- You will receive one confirmation message: "You have been unsubscribed from [Business Name] text alerts. No more messages will be sent. Reply HELP for help."
- To re-subscribe, reply START.
5. Help & Support
Customers can get help at any time:
- Reply HELP to any message for assistance.
- You will receive: "[Business Name] Alerts: For help, email hello@titanpipelines.com or call the business directly. Msg & data rates may apply. Message frequency varies. Text STOP to cancel."
- Email: hello@titanpipelines.com
6. Message and Data Rates
Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan. Carriers are not liable for any delayed or undelivered messages.
7. Data Privacy & Sharing
No mobile phone numbers or SMS consent information collected through this program will ever be shared with third parties, affiliates, or lead generators for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full details, see our Privacy Policy.
8. Supported Carriers
Messages are sent via Twilio to all major US wireless carriers. Compatible with AT&T, T-Mobile, Verizon, and all other US mobile carriers.
9. Contact Information
Titan Pipelines LLC
hello@titanpipelines.com
titanpipelines.com
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